Because we make your items to order we need time to make your items fresh.

Orders are shipped the same week they are ordered.

We ship on Mondays through Thursdays to ensure that items are not held in warehouses or trucks over the weekend.

Based upon the circumstances we will either offer a credit for the damaged portion of the shipment or remake the order and ship at our expense. Customer MUST provide pictures of the outside of the box and the contents. All claims must be filed with us within 3 days of receiving the items. It is our decision as to which if any option is offered.

We use UPS as our shipper. We currently charge a flat $15.00 per order.

We use a combination of ice pack and dry ice to help keep our Bonbons cool during shipping.

Our policy is to ship on Mondays through Thursdays. Each box will contain the necessary amount to ice packs and dry ice to maintain the integrity of the Bonbons. In the hotter months a small amount of melting is possible. We may halt shipping due to excessive heat.